Keep the documents
Retain the supplied manual, model reference and any handover information for future use.
Installation & after-sales
A clearer path from first enquiry to handover
Practical stages from context to handover
The route to a suitable mobility solution begins with understanding the user and the staircase, then confirming the product, site requirements and next steps.
The planning journey
Five stages, kept practical and transparent
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01
Initial conversation
Share who or what needs to move between levels, the staircase type and any immediate concerns about the route.
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02
Site information
Provide useful photographs and measurements. Where required, arrange a site assessment so important conditions can be reviewed.
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03
Product and configuration
Compare the relevant category, model and configuration against the user, route, environment and confirmed site information.
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04
Preparation and installation
Confirm responsibilities, site preparation and scheduling before equipment is installed in accordance with the agreed scope.
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05
Handover and next steps
Review normal operation, basic care, supplied documents and the correct contact route for future support questions.
After handover
Keep the equipment information and support route close at hand
Product documents and confirmed service terms should guide operation, care and future support. Use the correct model details whenever you contact the team.
Follow normal-use guidance
Use the equipment as demonstrated and follow the manufacturer’s operating and care information.
Report concerns clearly
Share the model, the behaviour observed and when it occurred so the support question can be understood.