Privacy Policy

Information you choose to provide

When you use the enquiry form, you may provide your name, phone number, optional email address, product interest and details about the staircase or mobility need. You may also choose to share information through another confirmed contact channel.

Please do not submit medical records, identity numbers, payment-card details or other sensitive personal information through the website form.

Technical information

The website, hosting, security and caching systems may process technical information such as an IP address, browser or device details, requested pages, referral information and timestamps. Essential cookies or similar technologies may be used where needed for site operation, security and administration.

How information may be used

Information may be used to understand and respond to an enquiry, follow up on a requested product or service conversation, operate and protect the website, maintain business records, and meet applicable legal or regulatory requirements.

Information submitted for an enquiry should not be used to make a medical diagnosis or published as a customer review without a separate confirmation process.

Service providers and disclosure

Information may be processed by service providers that support website hosting, email delivery, security, maintenance or other business operations. Information may also be disclosed where required by law, or when reasonably necessary to protect users, the website or legal rights. Enquiry details are not intended for publication on the website.

Retention and security

Information should be retained only for as long as reasonably needed for the enquiry, business administration, legal obligations or dispute handling. Reasonable safeguards should be used, but no internet transmission or storage system can be guaranteed to be completely secure.

Your choices and questions

You may use the Contact page to ask about personal information submitted through StairLift.sg or to request an appropriate correction or update. A request may need to be verified and may be subject to applicable legal requirements and legitimate record-keeping needs.